Support
We answer questions about payment, refunds, how the service works and what happens to your data. Requests come in by email — that is the only official Photopin support channel.
Email is accepted around the clock and we reply within the day. Write from the address linked to your account — that way we can see your history and check your payments straight away. The reply goes back to the sender. For anything about payment or a refund, include the date and the amount.
Common questions
I paid but the pins have not arrived
Your balance is topped up once the payment system confirms the payment with a server-to-server notification — usually a few minutes. Check the “Payments” section of your account: the order status is there. If nothing has changed after half an hour, write to us with the date and the amount.
My paymentsThe generation failed
Pins are spent only once the finished file exists. A technical failure costs you nothing, and if a charge did go through, the pins come back to your balance automatically. You can run it again from the button on the result screen.
I want a refund
Unused pins are refunded on request, by the same method the payment was made, within 10 days at most. Write to wfdesignprod@gmail.com from the address linked to your account and include the date of the payment.
Refund policyThe result does not look like me
The image is made by an AI model and the result is probabilistic: the likeness depends on the photos you upload. Sharp shots in good light work best, with the face not covered by hair, glasses or objects, ideally from several angles. A technically correct result is not refundable, but you can always run it again with different source photos.
Delete my photos or my account
Uploads and finished images are deleted automatically after 7 days; you can delete them sooner by hand in your account. To delete the account itself, write to us — the request is handled within 30 days at most.
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